Software Support / QA Analyst

Primate Labs, a small (but mighty!) software company located in Midtown Toronto, is looking for a detail-oriented, organized, and enthusiastic candidate for the role of Software Support / QA Analyst. The Analyst will provide support to existing and new customers, as well as provide quality assurance for Primate Labs' software products through testing and data analysis.

Responsibilities

As a Software Support / QA Analyst, you will have the following responsibilities:

• Work closely with developers to develop, refine, and extend test plans.
• Perform manual testing on desktop, mobile, and web applications.
• Respond to customer questions by email and phone, both pre- and post-sales.
• Log, prioritize, and organize issues and user requests into our issue tracking system.
• Document, maintain, and review systems and processes.
• Other duties as required.

Required Skills

We're looking for candidates with the following background and skills:

• Attention to detail and interest in identifying barriers for customers.
• Able to work independently with little supervision.
• Able to multitask and prioritize effectively.
• Able to quickly develop strong product knowledge.
• Strong command of the English language (both written and verbal).
• Professional and effective communication skills.
• Bachelor's degree (or equivalent experience).

The following skills are good to have but by no means necessary:

• Familiarity with issue tracking software.
• Familiarity with computer hardware concepts.
• Experience working in small teams.
• Experience with command-line interfaces.

Compensation And Benefits

Primate Labs offers a exciting and fast-paced working environment with minimal bureaucracy. Compensation includes a competitive salary, generous vacation time, and medical and dental benefits. This is a full-time permanent position in our Toronto office. Please mention your favorite primate in your cover letter.